London: full time/hybrid
The principal role of the Senior Account Manager is to manage your clients and the development and delivery of high calibre solutions for our Corporate Communications business through the account managers within your team ensuring they are clearly defined, well managed and delivered to time, scope and budget.
Working closely with the design and development teams, you will be defining the solution to meet our clients’ requirements, managing the project delivery schedule and budgetary estimates, and driving the programme of work from inception through to successful delivery; ensuring projects are delivered on time, to budget and to high levels of client satisfaction.
You will also be responsible for mentoring and managing Account Managers and Junior Account Managers and delegating work to these individuals in your team and ensuring they deliver quality solutions and excellent service.
This role will suit a self-motivated individual who wants to make a real difference in their role - both to enhance their career and skills, and to deliver award winning, innovative projects for global brands. It will require an organised mind, digital expertise, great people skills and real attention to detail.
Come join Black Sun
Across the globe, there is a powerful movement demanding that business focus on purpose, sustainability, and wider value creation. It has never been more important for business to build and maintain trust with their key audiences.
And that’s where we come in! We are a new company for this new world – a partner to some of the biggest brands and businesses worldwide – helping them to engage with these audiences, build enduring relationships and spark positive change through inspiring communications.
As our world rapidly changes, our focus remains constant. At heart we are storytellers, we define articulate and shape the value creation story, bringing it to life across different channels and communications formats. Our team is made up of over 130 talented specialists working across the UK, Europe, and Asia – analytical thinkers, renaissance creatives, digital mavericks and inspiring change makers!
We win many awards and recognition for our work – but great work doesn’t happen by magic – join Black Sun and you will become part of an amazing, diverse, and inclusive community – a team of passionate and skilful people who will expand your horizon, energise your talents and ignite that spark of magic within you.
Beyond what you would expect; a competitive salary, great benefits and hybrid working – we will support you in developing the skills and expertise to fast track your career. You will have the opportunity to make a difference every day, shaping the future of communications and creating positive change – and most importantly, to have fun along the way.
Client relationship management and development:
Own the project level relationships with your clients, whilst recognising that the day-to-day communication may be between the client and members of your team
Attend and lead client meetings and conference calls especially the key ‘gates’ between stages of the project
Always deliver exemplary client services helping to ensure we maintain high levels of client satisfaction and continually seek ways to exceed clients’ expectations. We would also expect that you would be able to handle difficult or sensitive enquiries or problems with tact and diplomacy.
Conduct reviews of our client work and identify any cross sales and up sales opportunities
Overseeing the day-to-day requests that come into your team from clients for support, maintenance and general queries and updates and ensuring your team deliver these
Successfully ensuring that projects delivered by your team are to scope, schedule, and budget by:
Working with internal teams to interpret the client’s brief and work with the teams to create a digital solution that will meet the client’s needs
Proactively managing the scope, timings and priority of projects managing all timescales and internal and external resources to ensure these don’t deviate from agreed schedules
Coordinating and managing the work required across clients to deliver the projects such as shared library updates
Successfully liaise and co-ordinate suppliers, completing the briefing process and ensuring that all work meets Black Sun’s quality standards.
Overseeing the booking of resources across the whole digital team – and ensuring that your team have booked in resources in advance
Ensuring that the status report and project schedules are always up to date and accurate and that the wider team has a good understanding of the required deliverables for the next 2 weeks
Ensure that your team follow our documented processes and procedures, without exception, and use all of our templates in delivering client work
Mentor and managed assigned team members, helping them to develop their skills and career
Manage and liaise with team members on a day-to-day basis, proactively providing support, guidance and advice to ensure that service and quality standards are maintained
Ensure budgetary estimates are produced and client sign off secured for all projects
Manage the financial risk of projects by adhering to all financial working practices and processes including creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets
Ensure that no work outside the scope of the agreed specification is undertaken, prior to agreeing the scope of the additional work and receiving approval on the cost estimate from the client
Research and development:
Continually drive your understanding of our clients’ businesses, the industries they operate in, and trends in digital best practice corporate communications
Continually develop your knowledge and views on key market insights and to share your knowledge with your team and the wider business.
Reporting to the Head of Digital Delivery
Working closely with the wider project management team as well as the Creative and Application Development teams
The successful candidate will have strong academics with a minimum of 2:1 degree.
Experience and skills:
Client management and development experience
At least 5+ years’ experience in managing clients and digital projects from inception to delivery with the ability to work unaided
Ideally, will have experience project managing corporate website, extranet and intranet builds
Familiarity with best practices in website development, including accessibility, usability and design
Experience interacting with clients at a variety of levels and across functions, managing client expectations and ensuring high levels of client satisfaction
Some people management experience would be ideal
Excellent communication and presentation skills are essential
Must be able to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.
Passionate about digital
Strong interpersonal and communications skills necessary to build trust and respect both externally and internally
Extraordinary attention to detail and a desire to produce the highest quality solutions
Technically literate, and also able to communicate complex digital solutions into layman’s language
High-quality service ethic and committed to customer service excellence
Ambition to self-improve
Ability to manage many urgent and often conflicting priorities
Strong ‘can do’ attitude with an innate ability to take initiative and work by yourself as well as in a team
Good sense of humour is essential!
Phone chat with talent acquisition manager
1st Interview with hiring manager
2nd interview with hiring director and hiring manager
In addition to a competitive salary based on skills and experience, as an employee at Black Sun, you will have access to a range of great benefits and perks, including:
25 days holiday per year with ‘bonus’ days for long service
Personal development opportunities
Group life assurance
Group personal pension plan
Employee assistance programme
Over the last 18 months, the way in which we work has changed. We surveyed and engaged with our staff to learn about what Black Sun’s future of work looks like, and thanks to everyone’s positive engagement and feedback, we developed a hybrid way of working, governed by three fundamental principles: Colleague, Client, and Culture. This means that however you decide to deliver work, you should protect all these 3 C’s. After a period of onboarding, employees can work from home, office and, where applicable, on-site with clients. The number of days is dependent on teams, role, time of year and deliverables.
Here at Black Sun, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world
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